Support Registration

From ZBrush Info

You are now required to have a current Support account at http://support.pixologic.com in order to receive technical support for ZBrush. This account is free.

Activating an earlier version of ZBrush is not the same as having a registered Support account. The Support system does not use any existing log-ins that you might have for ZBrushCentral, Cleverbridge or any other ZBrush-related sites.

If you have not already registered on the Support site

1. Go to http://support.pixologic.com
2. Click the Register icon.
3. Enter your email address and whatever password you would like to use for the Support site. These will become your login info for the future.
4. Fill in your system information. We need this information in order to respond to your support requests more efficiently.
5. Also provide your ZBrush serial number and the Cleverbridge reference number for your copy of ZBrush. This information identifies you as someone who has actually purchased a ZBrush license.

After you submit the form you will receive a confirmation email at the address you used to register. Follow the instructions in that email to complete your registration.

If you have already registered on the Support site

1. Go to http://support.pixologic.com
2. In the box on the right, use your email address and password to log in.
3. The box on the right will now have a “My Account” button. Click this to manager your account.
4. Update your account to make sure that your system information is current.
5. Also update your account to have your latest ZBrush license info. You will not need the reference number and serial number from version 3.1 or earlier.

Once your Support account is current with your ZBrush license information you will be able to submit tickets to receive technical support. You will also be able to call for phone support. All phone support calls will create a support ticket, which you will then be able to follow up on via the Support system or by email.