Activation and Re-Activation
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Activation
Activation must be completed in order to launch ZBrush successfully.
The single-user ZBrush license allows you to have ZBrush activated on two of your computers, provided that both copies are not actually used at the same time. For example it may be activated on a workstation and a laptop. Please keep in mind that only one copy of ZBrush can run at a time.
Volume licenses allow only the number of activations for which seats have been purchased.
Activation process
On first launch, ZBrush will ask for activation. Without activation, ZBrush will not run.
At the Splash screen, choose your method of installation: Web, Email or Phone. We recommend Web activation for faster processing. (The Activation Code option is ONLY used to complete an email activation. Your serial number is NOT an activation code.)
Web
Please read the agreement and validate it. You will then be forwarded to a dedicated webpage. Enter your registered email address (this is the email address that you used when purchasing or upgrading to ZBrush 3.5), your serial number and a description for the computer. After processing this information, an activation code will be provided. To begin using ZBrush immediately, copy that key and return to ZBrush. Click on the Enter Code option. A small window will open in ZBrush. This is where you will paste the activation code that you copied from the web page. Click Ok, which will activate your copy of ZBrush. If you activate using the copy & paste technique you may disregard the email that will be sent to you. If you did not copy the activation key from the web page, you will need to follow the instructions found in the email that will be sent to you. This email will have a copy of your activation code, which you can paste into ZBrush. Please remember that if you already activated ZBrush by copying the key from the web page you can disregard this email completely. There is no need to save this activation code for future reference as each activation code only works for a single activation of ZBrush. If you ever need to reinstall ZBrush on your computer, a new activation code will need to be created.
Clicking this will launch your default email application and generate a new message. In that email, enter all requested information including your serial number. It is also recommended that you provide a descriptive name (such as “Jim’s Desktop”) for your computer, which will help to identify the machine if you need support at a later time. After our technical support team processes your email, you will receive an email with an activation key. When you have the activation key, launch ZBrush and click on the Enter Activation Code option. Copy and Paste the Activation key to complete your activation.
Phone
Please read the agreement and validate it. A popup window will display a Request Code and the phone number of our technical support line. Please call the phone number provided. The Request Code will need to be provided to our support team to activate ZBrush, please have that ready before calling Pixologic support. In exchange, an Activation code will be provided to you. Click on the proceed button in ZBrush and in the next popup window, enter this Activation Key. After activating by this method you will also receive an email with the activation code, in case you prefer to copy it from the email rather than having the support representative read it to you.
Once activated, ZBrush will start immediately.
Re-Activation
If for any reason you need to re-install ZBrush, you may re-activate ZBrush. After reinstallation, follow the web activation or email activation process to receive a new activation code. Re-activating ZBrush on the same computer will not normally consume an additional activation. Instead, you will see a message notifying you that ZBrush has previously been activated on that computer and asking if you would like to have the key resent to you. You can then copy the key from the web page or the confirmation email that you will receive to complete the re-activation.
On entering the license information, the Activation process can offer you a license re-activation.
Deactivation
This process lets you remove an activation from a computer, returning it to the activation server so that it can be used on another computer. This process is important if you want to move ZBrush from one computer to another. Completing this process will not uninstall ZBrush. It will merely restore the copy to a pre-activation state.
This process should also be used if you’re preparing to reinstall Windows on your computer.
The Deactivation plugin in the Plugin menu.
Deactivation process
Launch ZBrush, pull down the ZPlugin palette and open the Deactivation submenu. Choose your preferred method of Deactivation. We recommend Web deactivation. Enter your registered email address in the form to start the deactivation process. From the list, choose the machine that you wish to deactivate. A confirmation email will be sent when deactivation is complete. For an email deactivation, our support team will complete the deactivation process and send you an email when this has been completed. Response time is usually within one business day. You will then be able to use your serial number to activate ZBrush on another computer.
